1.1. "Perth Web Hosting" means (trading as Perth Web Hosting) of Western Australia, Australia.
1.2. "Customer" means the person or entity who ordered our services.
1.3. "Service", "Service(s)" or "Services" means any product(s) or service(s) the Customer has signed up to use. This can include, but is not limited to, the provisioning of space on one of our servers and a connection to and from the internet for web, email and FTP services to function at the level specified in the chosen service level, domain name registration or transfer or renewal, SSL and VPS services. These product(s) and service(s) are identified in full within the "sign up" and "service provision" emails Perth Web Hosting has sent after you request for service. The specific details of the Services can be found by logging in to Control Panel or on our website.
3.1. The Customer agrees to a month to month contract term for Services unless otherwise stated in the product or service offering (eg. domain names, SSL, special services with an agreed term) or otherwise agreed in writing. The month to month contract for services is automatically renewed each month in perpetuity subject to written cancellation by the Customer.
3.2. Monthly services are established as part, thereof, signifying the beginning of a new month demotes commitment till the end of that monthly period.
4.1. The Customer agrees to receive Service, Marketing and Promotional emails from Perth Web Hosting to the email address registered to their account.
4.2. Email from Perth Web Hosting to the Customer in regard to a Service, such as invoicing and other notices, will be sent from email@example.com and should always be read by Customer as they will always contain important information.
4.3. From time to time, Perth Web Hosting will send the Customer internal marketing and promotional emails, such as current promotions, a monthly newsletter, and other special offers. These emails will be sent from firstname.lastname@example.org
4.6. If the Customer does not want to receive these emails, they are required to close their account and any Service associated with the account, in accordance with Section 12 of this policy.
5.1. While Perth Web Hosting will endeavour to provide continuous availability of all Services to the Customer, Perth Web Hosting will not be liable for any service interruptions or down time.
5.2. Scheduled maintenance will be performed at times which is deemed suitable by Perth Web Hosting which has the least noticeable impact on the Customer, and should it require the Services to be offline for greater than thirty (30) minutes Perth Web Hosting will post details of the scheduled maintenance at least two (2) days prior.
5.3. Unscheduled maintenance will be performed as required by Perth Web Hosting, and should the Services be offline for greater than thirty (30) minutes Perth Web Hosting will post details of the maintenance and any updates until it has been completed. A summary of these events can been found at http://twitter.com/perthwebhosting
6.1. The Customer acknowledges that Perth Web Hosting is a reseller of Uber Global Pty LTD an accredited registrar of domain names with auDA (.au) and global domain names (tlds).
6.2. The Customer acknowledges that they have read and agree to any applicable Registrant Agreement before purchasing any domain name Service(s) from Perth Web Hosting.
6.3. The Customer acknowledges that all domain name Service(s) are non-refundable once the order for the domain name Service(s) has been processed and accepted by Perth Web Hosting.
6.4. Perth Web Hosting does not warrant or guarantee that a domain name application will be approved. The Customer should take no action in respect of the requested domain name(s) until they have been notified by Perth Web Hosting that the domain name(s) has been approved and is in the Customers name.
6.5. The registration of the domain name and the ongoing use of the domain name are subject to the relevant naming authority's terms of service and the Customer is responsible for ensuring awareness of these terms and that they are adhered to. The Customer waives any right to make claim against Perth Web Hosting in respect to a decision made by a naming authority to refuse registration or renewal of a domain name.
6.6. The Customer acknowledges that Perth Web Hosting is not obligated to renew a domain name for the Customer, if the Customer has not confirmed to Perth Web Hosting that the domain name is to be renewed, or the invoice for renewal has not been paid in full, or it is determined that the Customer does not satisfy the eligibility criteria to continue holding the domain name license. In these circumstances, Perth Web Hosting will not be held liable by the Customer for any loss or damages. All renewal requests must be submitted via emailing email@example.com.
6.7. Domain name registration or renewal may be declined by Perth Web Hosting if the Customer is in breach of these Terms of Service, Acceptable Use Policy, Customer Service Policy or any applicable Registrant Agreement, or the customer has other unpaid or unresolved fees.
6.8. It is the Customers responsibility to ensure that all contact details held by Perth Web Hosting in relation to the billing of domain names are kept up to date, as Perth Web Hosting will use these details to advise the Customer of any pending renewal or transfer requests.
6.9. Should the Customer choose to terminate all services with Perth Web Hosting, but does not transfer a domain name to another registrar, the Customer agrees that Perth Web Hosting may contact the Customer after the account closure to advise of any domain name renewal or transfer.
7.1. Perth Web Hosting shall not be liable to the Customer for harm caused by or related to Customer's Service or inability to utilise the Service unless caused by gross negligence or wilful misconduct.
7.2. Neither Party shall be liable to the other for lost profits, direct or indirect, special or incidental, consequential or punitive, or damages of any kind whether or not they were known or should have been known.
7.3. Notwithstanding anything else in this agreement, the maximum aggregate liability of Perth Web Hosting, any of its employees, agents or affiliates, under any theory of law shall not exceed a payment in excess of the amount paid by the Customer for the Service in question for the six months prior to the occurrence of the event(s) giving rise to the claim.
8.1. The Customer warrants that any information supplied for the purpose of creating an account with Perth Web Hosting, including but not limited to, first name, last name, address, telephone number and email address is true and correct, and will be kept up to date by emailing us at firstname.lastname@example.org
8.2. The Customer warrants that they will keep any passwords or sensitive information used with the Service in a secure location.
8.3. The Customer warrants that they hold and will continue to hold the copyright for data stored on Perth Web Hosting's servers, or that they are licensed and will continue to be licensed to use that data.
8.4. The Customer warrants that at the time of entering into this agreement they are not relying on any representation made by Perth Web Hosting which has not been expressly stated in this agreement, or on any descriptions or specifications contained in any other document produced by Perth Web Hosting.
8.5. The Customer warrants that all due care has been taken to ensure data integrity on Perth Web Hosting's servers. This includes an undertaking that the Customer will conduct computer virus scanning and other tests as necessary to ensure that the data uploaded by the Customer on to or downloaded by the Customer from the server does not contain any computer virus and will not in any way corrupt the data or systems of any person.
8.6. The Customer agrees that they are solely responsible for dealing with anyone who accesses their data, and that you will not refer complaints or inquiries in relation to such access to Perth Web Hosting.
9.1. Perth Web Hosting accepts liability for the supply of the Service to the Customer to the extent provided in this agreement.
9.2. Perth Web Hosting does not warrant that:
a. The Services provided within this agreement will be uninterrupted or error free;
b. The Services will meet your requirements, other than as expressly set out in this agreement;
c. The Services will not be subjected to external hacking attempts, viruses, worms, denial of service attacks, or other persons gaining unauthorised access to the Service or internal Perth Web Hosting systems.
9.3. Perth Web Hosting does not make or give any express or implied warranties including, without limitation, the warranties of merchantability or fitness for a particular purpose, or arising from a course of dealing, usage or trade practice, with respect to any goods or services provided under or incidental to this agreement.
9.4. No oral or written information or advice given by Perth Web Hosting or its resellers, agents, representatives or employees, to the Customer, shall create a warranty or in any way increase the scope of the express warranties hereby given, and the Customer should not rely on any such information or advice.
9.5. In no event will Perth Web Hosting be liable to the Customer for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.
10.1. In relation to fees for Services:
a. Fees for Services ordered by the Customer shall begin on the date of the initial order and the chosen billing cycle in advance. This may be monthly, quarterly, semi-annually, annually or biennially.
b. Your billing cycle day will serve as the anniversary date for all future billings including one time fees, upgrades, additional services, cancellations and service credits, unless the Service only allows annual or biennially billing cycles (eg. domain name registrations, SSL, etc).
c. Fees are due in advance of the billing cycle and will be invoiced to the Customer seven (7) days prior to the due date.
10.2. In relation to fees for upgrades to Services:
a. Upgrades ordered by the Customer on the billing anniversary date will be billed for a full cycle and will continue each cycle on the anniversary date, unless the Services only allows annual or biennially billing cycles (eg. domain name registrations, etc).
b. Upgrades ordered by the Customer after the billing anniversary date will be pro-rated to the next anniversary date at the full monthly costs. Future fees will appear as the new plan from your existing anniversary billing date.
c. Fees for upgrades will be payable within seven (7) days of the upgrade taking place.
10.3. In relation to fees for downgrades to Services:
a. Downgrades will be processed when the request is received by Perth Web Hosting from the Customer, unless otherwise specified in the request.
b. A credit will be issued to the Customer's account for the difference of any pro-rated pre-paid amount minus the cost of the new plan pro-rated on the chosen cycle.
10.4 In relation to fees for migrations of Services:
a. A fee may be charged for a migration request at Perth Web Hostings discretion. This fee will be quoted to the customer and agreed to by the customers written consent before the migration is commenced.
10.5. Any fees paid for the setup or establishment of any Services will be automatically deemed as non-refundable.
10.6. Fees for one-off Services including, but not limited to, dedicated IP address, SSL certificates, instant data blocks and instant disk blocks, are due within seven (7) of the invoice being issued and are non-refundable.
10.7. All published prices are inclusive of any government taxes and charges, unless otherwise noted.
10.8. The speed of provisioning new Services is reliant upon the Customer having paid any and all outstanding fees in full.
10.9. Failure to pay any fees may result in the account being referred to an external collection agency, which may include interest (calculated daily) and collection costs.
10.10. Accounts that are more than seven (7) days past the due date will be automatically suspended, and a reconnection fee of 10% of the total invoice in additional to any outstanding fees may apply to have the service restored.
10.11. Accounts which are not paid in full within fourteen (14) days of the due date will be automatically deleted from our servers.
11.1. Perth Web Hosting may suspend or terminate Services if:
a. The Customer is found to be in breach of any formal policy including but not limited to these Terms of Services, Acceptable Use Policy, Customer Service Policy or any applicable Registrant Agreement;
b. The Customer has become insolvent or bankrupt;
c. The Customer has outstanding fees that are more than seven (7) or fourteen (14) days respectively, past the due date;
11.2. Perth Web Hosting may decide at its sole discretion to advise a Customer that their service will be terminated by giving thirty (30) days written notice. In this circumstance, Perth Web Hosting will refund any pre-paid fees for Services on the account.
11.3. If a Customer's account is closed for any reason, the Customer must pay all outstanding charges by the due dates.
11.4. Perth Web Hosting is under no obligation to provide the Customer with a copy of the data stored on our servers if Perth Web Hosting has suspended or terminated access to the service for any breach of terms 11.1 "a" through "c" of this agreement. In this circumstance, a copy of the data may be provided to the Customer for an additional fee.
12.1. The Customer can request cancellation of any Service with us for any reason by emailing us via an authorised email account on Perth Web Hostings record by emailing email@example.com and submitting a secure cancellation request. For account security reasons, we will not accept cancellation requests by any other method.
12.2. Any pre-paid fees for Services past the current billing month will be refunded, except the Services that are not eligible for a refund (eg. domain name registration, SSL certificates, web hosting services that specify "no refund" on the plan page, etc).
12.3. The Customer agrees to pay any and all outstanding fees upon cancellation of their Services.
12.4. Cancellation requests must be received by Perth Web Hosting seven (7) days before the package renewal date. If cancellation is not received before this time, package renewal costs generated for the next period of time will remain outstanding.
13.1. Perth Web Hosting will backup and archive the Customer's data on a regular basis for the purpose of disaster recovery.
13.2. In the event of hard disk failure or data corruption, Perth Web Hosting will restore data from the last known verified archive.
13.3. If all backup and archived data appear to be corrupt, the Customer should be prepared to upload the data to their account from a local copy, and setup all mailboxes and FTP accounts.
13.4. The Customer should always maintain a recent copy of all data at all times, as Perth Web Hosting will not be liable for incomplete, out of date, corrupt or otherwise incomplete data recovered from our backups and archives.
13.5. Perth Web Hosting takes automatic system backups of all web hosting packages seven (7) times a week. Perth Web Hosting will also retain a weekly rotation of these backups. VPS snapshots are taken once (1) a month.
13.6 Customers requesting a backup retrieval will be charged at Perth Web Hosting's discretion. The request must be submitted by email before commencing the retrieval.
14.1. Perth Web Hosting may amend the Terms of Service at any time. Should any change occur, we will advise the Customer by email and note the specific changes which have occurred, and provide fourteen (14) days notice before any changes are enforced.
14.2. In exceptional circumstances, Perth Web Hosting Management may be required to amend the Terms of Service and enforce the amendments immediately. If this is the case, the Customer will be advised by email and the circumstances will be explained.
14.3. Our Terms of Service are made available online for viewing at http://www.perthhebhosting.net.au/terms-of-service/
15.1. The Customer agrees to use the Perth Web Hosting logo, company information and related services in accordance with approved marketing guidelines.
a. The Customer agrees to notify Perth Web Hosting before the Customer produces materials containing the Perth Web Hosting logo on any of the Customer advertising/promotional material.
15.2. Perth Web Hosting agrees not to use a customer name, logos or information without prior written consent of the Customer.
16.1. These terms and conditions constitute the entire agreement between Perth Web Hosting and the Customer, and it supersedes all prior oral or written agreements, understandings and representations.
17.1. The Customer agrees to abide by all local, state and federal laws pursuant to the Services delivered by Perth Web Hosting.
17.2. The Customer agrees that these terms and conditions are governed by the laws of Western Australia, Australia, and agrees to the exclusive jurisdiction of the Courts of that state.